SRI, the research institute who developed Siri, had collaborated with the international banking group BBVA and created Lola, a new and intelligent personal assistant specialized on the banking industry.
The idea of creating a virtual banking assistant was inspired by a real BBVA sales agent, named Lola, who was passionate of her work and acquired the best number results.
The virtual assistant Lola is due to help you with any banking service, such as loans, payments, and other transactions in the most natural, accurate and proactive way. The creators aim that in few years Lola will also be able to recommend financial services, give advices and warn customers when incurring a fee. Yet, I wonder how natural can Lola get? I would like my personal banking assistant to cry out Tom Cruise’s “show me the money” each time I make a transaction.
Bill Mark, SRI’s Vice President of Information and Computer Sciences, said that Lola uses both understanding and reasoning to catch on requests and to determine the right answer in order to correctly fulfill one’s banking task.
Owning Lola’s “core engine” SRI took into account the future possibility of licensing the virtual banking assistant to various banks and not only to BBVA.